Tennant Health Support & Guidance
Find a clear path to owner education, account assistance, device service, warranty and RMA support, or a complimentary conversation about the Tennant System.
Tennant Health helps connect each question with the appropriate resource, while detailed protocols and application guidance remain within eligible owner education.
Find the right path
What Do You Need Help With?
Choose the option that best reflects where you are today. Each pathway connects you with the most appropriate Tennant Health resource.
Current owner path
Continue With Education and Owner Support
Current-generation owners can continue learning through the secure Tennant Owner Education Center, including device orientation, structured protocol education, Power Hours and continuing resources.
- Access device education and training resources
- Review protected protocol guidance for eligible owners
- Receive help with education access and account questions
Exploration and upgrade path
Explore Current Technology and Upgrade Options
Learn about the Tennant BioTransducer and BioModulator, compare your next steps and have a complimentary conversation with our team before making an ownership decision.
Device service path
Start a Service, Warranty or RMA Request
Use the device service request to share the information our support team needs to evaluate your next step. You will be guided through the appropriate service, warranty or return authorization process.
- Submit device and ownership information
- Describe the issue you are experiencing
- Receive instructions from the Tennant Health support team
Professional path
Explore Support for Your Practice or Clinic
Review the professional pathway for practitioners and clinics interested in Tennant technology, education and responsible implementation within their setting.
- Explore professional technology options
- Understand education and ownership resources
- Speak with a team member about your setting and goals
These pathways provide education, account, ownership and device-service support. They do not diagnose health conditions or provide individualized medical treatment recommendations.
Support beyond the purchase
Support That Continues With Ownership
Tennant Health supports eligible current-generation owners through device orientation, secure education, structured protocol resources, Power Hours, educational replays and continuing account and ownership support.
The goal is to help you build understanding over time—beginning with foundational concepts such as polarity and voltage, then continuing into technology education, guided application and ongoing learning.
Start with clarity
Device Orientation
Begin with resources that help you understand device operation, responsible use and how your technology fits within the Tennant System.
Learn securely
Owner Education Center
Access guided learning pathways, training videos and protected protocol education created for eligible current-generation owners.
Stay connected
Power Hours and Live Learning
Continue learning through owner sessions, educational events and opportunities to ask questions as your understanding develops.
Keep developing
Continuing Resources
Return to updated education, event replays and owner resources as Tennant Health adds new ways to support continued learning.
Product and ownership support
Device Service, Warranty and RMA Support
If your Tennant device needs technical evaluation, warranty review or return authorization, begin with a structured support request. Complete information helps the Tennant Health team identify the appropriate next step.
A clear service process
What Happens After You Submit a Request?
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Submit your information
Describe the Device and the Issue
Provide your contact information, device details and a clear description of what you are experiencing.
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Support review
The Appropriate Path Is Identified
The support team reviews the information to determine whether the next step involves troubleshooting, warranty review or return processing.
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Next-step guidance
Receive Instructions From Tennant Health
If additional information or a device return is needed, the team will provide the appropriate instructions before you proceed.
Device Service
For a device issue that may require technical review, troubleshooting guidance or service evaluation.
Warranty Review
For questions about applicable warranty terms or whether a reported device issue may qualify for warranty consideration.
RMA Request
For return authorization and processing instructions when Tennant Health determines that a device should be sent for evaluation or service.
Please wait for instructions before sending a device. Submitting a request begins the review process. It does not by itself confirm warranty coverage or authorize a return.
Exploring device ownership
Explore Current-Generation Tennant Technology
Current-generation Tennant technology includes the BioTransducer® and BioModulator®—two distinct technologies supported by structured owner education, guided application and continuing Tennant Health resources.
Polarity and field-based support
Tennant BioTransducer®
The BioTransducer provides contact-free scalar field application without electrodes, cables or direct electrical stimulation. It can be used independently or before targeted BioModulator application when both technologies are included in a guided Tennant protocol.
- Contact-free application
- Standalone or coordinated use
- Guided owner education
Targeted adaptive microcurrent
Tennant BioModulator®
The BioModulator makes direct contact with a selected area and delivers targeted microcurrent. Adaptive biofeedback monitors the changing electrical interaction at the point of contact and adjusts the output in real time.
- Direct, targeted application
- Real-time adaptive biofeedback
- Structured owner education
Detailed positioning, settings and protocol instruction are provided through eligible Tennant Health owner education.
Find the right level of support
Public Guidance and Owner Education Serve Different Roles
Tennant Health provides public help for technology, ownership, account and service questions. Detailed device operation, positioning, settings and protocol instruction are provided through secure education for eligible owners.
Available to everyone
Public Guidance
Start here when you need clear, consumer-friendly information or help finding the right Tennant Health resource.
- Tennant System and current-technology overviews
- Ownership, purchase and financing questions
- Upgrade and trade-in opportunities
- Account, service, warranty and RMA navigation
Examples of public questions
“How do the BioTransducer and BioModulator differ?”
“Where do I submit a service request?”
“Can I discuss upgrading a previous-generation device?”
Eligible current-generation owners
Owner Education
Use the secure Owner Education Center when your question requires device-specific instruction or protected educational material.
- Device orientation and operation
- Polarity, voltage and system sequence education
- Positioning, settings and guided application
- Protected protocols, Power Hours and replays
Examples of owner-education questions
“How do I operate and position my device?”
“Which settings are included in my guided education?”
“Where can I review a protocol or Power Hour replay?”
Education boundary: Public support can help direct your question, but detailed protocols and individualized device application are not provided on public pages.
A clear support process
What Happens After You Choose a Support Path?
Your selection helps direct you to the most appropriate Tennant Health resource. From there, you can share the essential information, receive the relevant next step and continue with the support that fits your question.
Step 1 · Choose
Begin With the Path That Best Matches Your Question
You do not need to know the department, form or exact terminology before you begin. Choose the closest match—current owner support, technology and upgrade questions, device service, or professional use.
- Current owners can begin with education or account support.
- Those exploring ownership can schedule a complimentary discussion.
- Device concerns can begin with the service and RMA pathway.
Step 2 · Share
Provide the Information Needed for Your Request
A few relevant details can help identify your account, technology or service request. Share only what applies to the pathway you selected.
- Use the email address connected with your owner account when applicable.
- For device service, include the device type, serial number and a concise description.
- For ownership guidance, note whether you are new, a current owner or a previous-generation owner.
Step 3 · Connect
Reach the Resource That Fits the Question
Your next destination depends on what you need. That may be secure owner education, a complimentary device discussion, account assistance, professional guidance or the service and RMA process.
- Detailed operation and protocol questions remain within eligible owner education.
- Upgrade and trade-in questions are reviewed through a device discussion.
- Service requests follow the applicable review and return-instruction process.
Step 4 · Continue
Move Forward With a Clear Next Step
Continue by accessing the appropriate education, scheduling a conversation, following service instructions or completing the next account-support step provided to you.
- Return to owner education as new questions develop.
- Schedule additional complimentary discussions when you need ownership guidance.
- Follow written service instructions before sending a device or accessory.
Support answers
Tennant Health Support & Guidance FAQs
Find answers about owner education, account access, device service, warranty and RMA requests, current technology, previous-generation devices and complimentary guidance.
Showing all 10 questions
Where should I begin if I am not sure which support option I need?
Choose the support path that most closely matches your question. Current owners can begin with education or account assistance, people exploring technology can schedule a complimentary discussion, and device concerns can begin with the service and RMA pathway. Tennant Health can help redirect a question when another resource is more appropriate.
What support is available to current Tennant device owners?
Eligible current-generation owners can access device orientation, protected protocol education, Power Hours, educational replays and continuing resources through the secure Owner Education Center. Tennant Health also provides account assistance and device-service support when needed.
Where can I find device settings, positioning and protocol guidance?
Detailed device operation, positioning, settings and protocol guidance are provided through secure owner education for eligible device owners. These instructional materials are not published on public support pages.
Access Owner EducationWhat support is available for previous-generation Tennant devices?
Previous-generation owners should schedule a complimentary device discussion to confirm which education and support resources apply to their technology. The discussion can also cover current upgrade or trade-in opportunities for eligible devices. Availability and eligibility are confirmed individually.
Schedule a Complimentary DiscussionHow do I request device service, warranty review or an RMA?
Use the Tennant Health service request form and provide your contact information, device type, serial number and a concise description of the concern. The team will review the submission and provide the applicable next instructions. Do not send a device or accessory until return instructions have been provided.
Submit a Service RequestDoes submitting a service request confirm warranty coverage or authorize a return?
No. Submitting the form begins the review process but does not confirm warranty coverage or authorize shipment. Coverage, service options and return instructions are determined after the relevant device information and circumstances have been reviewed.
Are Tennant Health device discussions complimentary?
Yes. Tennant Health device discussions are complimentary and education-focused. You can schedule another discussion when your questions or ownership needs change; the support is not limited to one conversation.
Schedule a Complimentary DiscussionCan practitioners and clinics request guidance about professional use?
Yes. Practitioners and clinics can discuss Tennant technology, professional education, ownership pathways and available support for professional use. Begin with the professional support path or schedule a complimentary device discussion.
Discuss Professional OptionsHow can I get help accessing my owner account or education?
Contact Tennant Health using the email address associated with your owner account and briefly describe the access issue. This helps the team locate the appropriate account and determine the next step.
Get Account AssistanceDoes Tennant Health support provide individualized medical advice?
Tennant Health support provides technology, ownership, education, account and service guidance. It does not diagnose health conditions or replace individualized care from a qualified healthcare professional. Questions about symptoms, diagnoses or personal medical decisions should be directed to an appropriate licensed provider.
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