Privacy Policy
This policy explains what information Tennant Health collects, how we use and protect it, when it may be disclosed and the privacy choices available to you.
Clear Information About How Your Data Is Handled
When this policy refers to “Tennant Health,” “we,” “us” or “our,” it means Tennant Energy Systems, LLC, doing business as Tennant Health. This policy describes how we handle personal information connected with our website, products, education, events, support services and applicable prescription-authorization communications.
What We Collect
We collect information you provide, information generated through purchases and services, and limited technical information produced when you use our website.
Why We Use It
We use information to respond to you, process transactions, deliver services, support owners, coordinate applicable provider workflows, manage events, improve our website and meet legal obligations.
When It Is Disclosed
Information may be provided to service providers and independent licensed professionals when needed to fulfill your request, complete a transaction, support an authorized workflow or protect legal rights.
Your Choices
Depending on where you live, you may have choices involving access, correction, deletion, communications and certain uses of your personal information.
Understanding the scope of this Privacy Policy
Select each area to see when this policy applies and when another organization’s privacy practices or additional protections may apply.
This policy applies when you visit TennantHealth.com, purchase products, submit a form, schedule a device discussion, contact support, register for a Tennant Health event, participate in education or otherwise communicate directly with Tennant Health.
Tennant Health may use outside platforms for payment processing, scheduling, event registration, video hosting, communications, website analytics and other operational services. This policy explains when we provide information to those service providers, but their privacy policies may also govern information they collect directly from you.
When a platform supports a healthcare-related workflow, additional privacy, security and contractual safeguards may apply according to the platform’s role and the information being handled.
This policy does not control independent websites, applications or services that Tennant Health does not own or operate. When you follow an external link or interact directly with another organization, review that organization’s privacy policy before providing personal information.
Clinical evaluations, medical eligibility determinations and prescription decisions are made by independent licensed healthcare professionals. Those professionals may collect and maintain information under their own privacy practices and any privacy notice they are legally required to provide.
When Tennant Health facilitates communication or administrative steps connected with a provider evaluation or BioModulator prescription authorization, information is handled according to the privacy safeguards, agreements and legal requirements applicable to that workflow.
The Information Depends on How You Interact With Us
We collect information that you choose to provide, information created through your transactions and services, and limited technical information generated when you use our website.
We collect information relevant to the interaction you request.
You may browse portions of the website without directly identifying yourself. Additional information is needed when you make a purchase, request support, register for an event, access owner education, schedule a discussion or otherwise ask us to provide a service.
What may be collected
Select a category to understand the information involved and where it generally comes from.
Information that helps us identify and respond to you
We may collect this information when you complete a form, create an account, register for an event, make a purchase or communicate directly with Tennant Health.
Name and contact details
Email address and telephone number
Billing and shipping addresses
Account or registration information
Organization or professional affiliation
Communication and contact preferences
This information generally comes directly from you or from someone authorized to provide it on your behalf.
Information created when we provide products or services
Purchases, event registrations, owner services and other requested transactions create records that help us complete the request and provide continuing support.
Products or services requested or purchased
Order, invoice and transaction history
Payment status and processor confirmation
Shipping, delivery and fulfillment information
Event and educational registrations
Warranty, support and service records
This information may come from you and from service providers that help process payments, fulfill orders, manage registrations or provide requested services.
Information contained in your questions and requests
We collect the information you include when you call, email, complete a form, schedule a discussion, request support or otherwise communicate with us.
Questions, comments and message content
Customer-support and product inquiries
Device-discussion scheduling information
Preferences, interests and ownership information
Feedback, survey responses or voluntarily shared stories
Health-related details you voluntarily choose to provide
This information generally comes directly from the content you choose to provide. Please do not use standard website forms or email to request emergency assistance.
Information generated through website interaction
Our website and supporting technologies may automatically generate limited information about your browser, device and interactions. This helps the site function, remain secure and provide useful content.
Internet Protocol address
Browser, device and operating-system information
Pages viewed and site-navigation activity
Referring pages and approximate location
Dates, times and duration of website interactions
Cookie, analytics and similar technology identifiers
This information may come from your browser or device and from service providers that support website hosting, security, analytics and similar functions.
We Use Information to Serve, Support and Protect You
Personal information helps Tennant Health respond to your requests, complete transactions, provide products and education, communicate important information and operate our business responsibly.
Provide Products and Services
Process orders, confirm payments, coordinate fulfillment, manage registrations and provide the products or services you request.
Respond and Provide Support
Answer questions, schedule discussions, maintain support records, address warranty needs and provide owner-related assistance.
Deliver Education and Events
Manage event participation, educational access, owner resources, attendance communications and related service updates.
Maintain Security and Compliance
Protect transactions and systems, detect fraud or misuse, enforce agreements and meet applicable legal and regulatory obligations.
Information also helps us improve the experience we provide.
Depending on your interaction and communication choices, we may also use personal information to maintain accurate records, understand website performance and keep you informed about relevant Tennant Health products, services, education or events.
Maintain customer, owner and account records
Improve website functionality and visitor experience
Understand interest in products, education and events
Provide service notices and transaction updates
Send marketing communications when permitted
Establish, exercise or defend legal rights
Organizations that help us operate and serve you
Tennant Health may disclose information when necessary for a legitimate business purpose, at your direction or as required by law. Open each category for more information.
Payment processors and financing providers may collect or receive information needed to authorize and complete a transaction. Tennant Health may receive transaction status, limited payment details and records needed for accounting, fulfillment, refunds and support.
Shipping carriers, fulfillment providers and related partners may receive contact, delivery and order information needed to prepare, ship, track and deliver a purchase or requested material.
Email, text-message, scheduling, video, webinar, education and event platforms may receive information needed to deliver the communication or service you requested and maintain related participation records.
Website hosting, cloud storage, information technology, cybersecurity and analytics providers may process information as needed to operate, maintain, measure and protect our website and business systems.
Information may be disclosed to attorneys, accountants, insurers, auditors, regulators, courts, law enforcement or other parties when reasonably necessary to comply with law, protect safety, investigate misconduct, enforce agreements or establish and defend legal rights.
Information may be evaluated or transferred as part of a proposed or completed merger, financing, acquisition, sale, reorganization or transfer of some or all of Tennant Health’s business or assets, subject to applicable legal requirements.
Understand the Technology. Choose How We Communicate.
Cookies and similar technologies help websites function, maintain security and provide useful information about performance. You also have choices about promotional email and text-message communications.
How cookies and similar tools may be used
Select a category to understand its general purpose and the choices that may be available.
Necessary for basic website operation and security
Essential technologies support functions such as page navigation, shopping-cart activity, account access, form operation, fraud prevention, network security and remembering privacy selections.
Website operation, account access, transaction continuity, load balancing and security.
Blocking essential technologies may prevent portions of the website from functioning correctly.
Remember choices that improve your experience
Preference technologies may remember information such as selected settings, form choices, regional preferences or other features that make future visits more convenient.
Remembering selections, maintaining preferences and providing a more consistent website experience.
You may be able to restrict these technologies through your browser or available website privacy controls.
Help us understand website use and performance
Analytics technologies may provide information about page visits, navigation patterns, referral sources, device types and website performance. We use this information to understand how the site is used and identify areas for improvement.
Measuring traffic, identifying technical issues and improving website content and navigation.
Browser controls and available privacy settings may allow you to limit or remove analytics cookies.
Help measure interest and communication effectiveness
Advertising or marketing technologies may help measure campaign performance, understand how visitors reach the website and provide communications that may be relevant to their interests.
Some privacy laws may treat certain advertising activities as a “sale,” “sharing” or targeted advertising even when no money is exchanged for personal information.
Depending on your location, you may have the right to opt out of certain targeted-advertising, sale or sharing activities.
You can adjust many cookie choices.
Available controls vary by browser, device and the technologies used on the website. Restricting some technologies may affect website functionality or prevent preferences from being remembered.
Browser Controls
Most browsers allow you to view, block or delete cookies through their privacy or security settings.
Website Privacy Controls
When a cookie-preference control is displayed, you may use it to review or update the optional categories available to you.
Clear Stored Choices
Deleting cookies may remove saved preferences and cause the website to ask for your selections again.
Email and text-message choices
Transactional and service communications are different from optional promotional messages.
Use the unsubscribe link
You may unsubscribe from promotional emails through the link included in those messages. We may still send necessary order, account, security, event or service communications.
Reply STOP to opt out
When you have consented to receive promotional text messages, you may opt out by replying STOP. Message and data rates may apply. Reply HELP for available assistance.
Additional Care for Information That Deserves It
Some information requires added consideration. Here is how Tennant Health approaches health-related details, payments, information security, retention, children’s information and international data transfers.
Share only what is helpful for your request.
You may choose to provide health-related or other sensitive information when requesting product guidance, scheduling a device discussion, registering for education or contacting customer support.
Tennant Health uses information you voluntarily provide to respond to your request, deliver the services you select, maintain appropriate records and meet applicable legal obligations.
Not every communication with Tennant Health is protected by HIPAA. HIPAA applies only in specific circumstances involving covered healthcare entities and their business associates. Other privacy and consumer-protection laws may still apply.
Please do not send emergency information, unnecessary medical records, account passwords or payment-card details through general email, text messages or standard website forms. If you are experiencing a medical emergency, contact emergency services.
When you make a purchase, payment information may be collected directly by a payment processor or financial institution. Tennant Health may receive transaction confirmations and limited payment records needed to complete the purchase, provide support, process returns and maintain financial records.
The payment information retained by Tennant Health depends on the transaction method and the systems used. Payment providers process information according to their own privacy notices and security practices.
Tennant Health uses reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure or loss.
No website, transmission method or storage system can be guaranteed to be completely secure. If a qualifying data incident occurs, Tennant Health will investigate and provide notices when required by applicable law.
Personal information is retained for as long as reasonably necessary for the purposes described in this policy. The appropriate period depends on the type of information and why it was collected.
Relevant considerations may include completing transactions, administering warranties, providing customer support, preserving security records, resolving disputes and meeting legal, accounting or tax requirements.
When information is no longer reasonably needed, it may be deleted, deidentified or securely disposed of where appropriate. Limited copies may remain temporarily in protected backup systems.
Tennant Health’s website and general online services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.
When an inquiry or service involves a minor, information should be provided by a parent, legal guardian or another properly authorized adult. A parent or guardian who believes a child has submitted personal information without authorization may contact Tennant Health to request review and appropriate deletion.
Tennant Health is based in the United States. If you access our services from another country, your information may be transferred to and processed in the United States or in other locations where our service providers operate.
Privacy laws in those locations may differ from the laws where you live. Tennant Health applies appropriate protections to personal information as required by applicable law.
Understand and Exercise Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have rights involving the personal information Tennant Health maintains about you. We provide a clear process for submitting, verifying and responding to privacy requests.
Choices that help you remain informed and in control
The rights available to you depend on your location, the nature of our relationship and the reason your information is processed.
Access and Confirmation
Ask whether we process your personal information and request access to eligible information associated with you.
Correction
Request correction of inaccurate personal information, taking into account the nature and purpose of the information.
Deletion
Ask us to delete eligible personal information, subject to legal, transactional, security and other permitted exceptions.
Data Portability
Request an eligible copy of personal information in a portable and reasonably usable format where required by law.
Opt-Out Choices
Opt out of certain targeted advertising, qualifying sales or sharing, and certain profiling when those rights apply.
Consent Choices
Withdraw consent for future processing where consent is the applicable basis, without affecting prior lawful processing.
Tennant Health will not unlawfully discriminate against you for exercising an applicable privacy right. Certain information may be exempt from a request when retention or use is permitted or required by law.
A straightforward way to submit a privacy request
Provide enough information for us to understand your request, locate relevant records and verify that we are responding to the appropriate person.
Tell us what you need
Identify the privacy right you wish to exercise and the Tennant Health interaction, transaction or communication connected with your request.
Allow us to verify your request
We may request information reasonably necessary to confirm your identity. This helps protect personal information from unauthorized access, deletion or disclosure.
Receive our response
We will respond within the period required by applicable law. If additional time is legally permitted and reasonably necessary, we will let you know.
Privacy Request
Use “Privacy Request” in the subject line and describe the specific right you wish to exercise.
info@tennanthealth.comCall Tennant Health
Contact our team if you need assistance identifying or submitting the appropriate privacy request.
+1 972-525-7412Authorized agents and household requests
Where permitted by law, an authorized agent may submit a request on your behalf. We may require documentation confirming the agent’s authority and may contact you directly to verify your identity and instructions. Requests involving multiple people may require verification from each person.
We welcome questions about our privacy practices
If your request is denied in whole or in part, the response will explain the decision where required and provide available next steps.
Appeal a Privacy Decision
If applicable law gives you the right to appeal, email us and use “Privacy Appeal” in the subject line. Include the original request, the response you received and why you are requesting reconsideration.
Submit a Privacy AppealAsk a Privacy Question
Contact Tennant Health if you have questions about this policy, the information we maintain, our data practices or the options available to you.
Visit Our Contact PageDoing business as Tennant Health
Email: info@tennanthealth.com
Phone: +1 972-525-7412
We may update this Privacy Policy as our practices, services or legal obligations change. The revised version will be posted on this page with an updated effective date.
Questions About Your Privacy
Find clear answers about the information Tennant Health collects, how it may be used and the choices available to you.
The information collected depends on how you interact with us. It may include contact information, transaction and shipping details, communications, device or browser information, website activity and information you voluntarily provide when requesting support, education or a device discussion.
Not necessarily. HIPAA applies in specific circumstances involving covered healthcare entities and their business associates. A general website inquiry, product discussion or customer-support communication may not be governed by HIPAA, although other privacy and consumer-protection laws may apply.
Please share only the information reasonably needed for your request and avoid sending unnecessary medical records through general email, text messages or standard website forms.
Tennant Health does not sell personal information for money. Some state privacy laws define “sale,” “sharing” or targeted advertising more broadly and may include certain uses of advertising or analytics technologies.
Where those definitions and rights apply, you may submit an applicable opt-out request or adjust available cookie and browser settings.
Tennant Health may use service providers to help process payments, fulfill orders, host website services, support communications, administer events, maintain security and understand website performance.
These providers receive information appropriate to the service they perform and process information under their applicable agreements, privacy notices and legal obligations.
You can manage many cookies through your browser settings and any cookie controls made available on the website. Blocking some essential technologies may affect website functionality.
You may unsubscribe from marketing emails through the unsubscribe link included in the message. For applicable SMS programs, reply STOP to opt out or HELP for assistance. Transactional or service-related communications may continue when necessary.
Depending on your location and applicable law, you may have rights to access, correct or delete eligible personal information, obtain a portable copy, withdraw certain consent or opt out of certain sales, sharing, targeted advertising or profiling.
These rights are subject to legal exceptions. Tennant Health may retain information when reasonably necessary to complete a transaction, protect security, resolve a dispute or meet a legal obligation.
Email info@tennanthealth.com with “Privacy Request” in the subject line, or call +1 972-525-7412. Describe the right you wish to exercise and the interaction or transaction connected with your request.
If you are eligible to appeal a decision, use “Privacy Appeal” in the email subject line and include the original request, the response you received and the reason you are requesting reconsideration.
Identity verification helps prevent personal information from being accessed, changed or deleted by someone without authority. We will request only information reasonably necessary to verify the request based on its nature and sensitivity.
If an authorized agent submits a request, we may also require documentation confirming the agent’s authority and may contact you directly for confirmation.
Tennant Health uses reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure or loss.
No transmission or storage method is completely secure. You can help protect your information by using secure communication methods, limiting unnecessary sensitive details and never sending passwords or payment-card information through general email or text messages.
Updated versions will be posted on this page with a revised effective date. When legally required, Tennant Health may provide additional notice through the website, email or another appropriate communication method.