Terms & Conditions
These terms explain the conditions that apply when you use the Tennant Health website, purchase products, access educational resources, participate in events or interact with our services.
A Clear Agreement for Every Tennant Health Interaction
These Terms & Conditions form an agreement between you and Tennant Energy Systems, LLC, doing business as Tennant Health. They apply when you access our website, purchase products, use our services, participate in education or events, or interact with Tennant Health resources.
Website & Services
These terms govern your access to TennantHealth.com, online forms, scheduling tools, support resources and other services we make available.
Products & Purchases
Product orders may also be governed by applicable pricing, payment, financing, shipping, return, warranty and prescription-authorization requirements.
Education & Events
Additional conditions may apply to owner education, protocols, conferences, virtual programs, registrations, recordings and restricted educational resources.
Privacy & Communications
Our Privacy Policy explains how personal information is handled. Additional safeguards may apply to provider-led and prescription-authorization workflows.
What your use of Tennant Health resources means
Select each topic for a plain-language explanation of when these terms apply and what to do if you do not agree.
By accessing or using the Tennant Health website, submitting information, placing an order, registering for an event, accessing educational resources or otherwise using our services, you acknowledge that you have read and agree to these terms and the policies incorporated into them.
If you do not agree, do not continue using the applicable website, service or resource. This does not limit any consumer right that cannot legally be waived.
You must have the legal capacity to enter into an agreement in your location. If you use Tennant Health resources on behalf of a company, clinic, organization or another person, you represent that you have authority to act for that party.
The website and general online services are not directed to children under 13. A parent, legal guardian or appropriately authorized adult should manage interactions involving a minor.
A purchase, financing arrangement, warranty, return, repair, trade-in, event registration or educational program may include additional written terms. Those specific terms become part of your agreement for that transaction or service.
If a transaction-specific term directly conflicts with these general terms, the more specific term will ordinarily control for that transaction to the extent permitted by law.
Independent licensed healthcare professionals are responsible for their own clinical evaluations, eligibility determinations, medical advice and prescription decisions. Tennant Health does not direct or control those independent clinical decisions.
Tennant Health may facilitate administrative steps and HIPAA-compliant communications connected with a provider evaluation or BioModulator prescription authorization. That support does not guarantee that a provider will issue or authorize a prescription.
Use Tennant Health Resources Responsibly and Securely
Tennant Health provides this website and its connected resources to help people learn, communicate, make informed purchasing decisions and access appropriate support. Your use must respect the security, availability and rights of Tennant Health and others.
Resources provided for legitimate personal and professional use
Subject to these terms, Tennant Health grants you a limited, revocable, nonexclusive and nontransferable right to access and use the public portions of our website for lawful informational, purchasing and support-related purposes.
Learn about Tennant Health, our technologies, education, events and support resources.
Submit accurate information when requesting support, scheduling discussions or completing transactions.
Use restricted owner or educational resources only when authorized and in accordance with their specific conditions.
Access to the website does not transfer ownership of its content, trademarks, technology, educational materials or intellectual property to you.
Activities that may harm the website, Tennant Health or others
You may not misuse the website, its content or any connected Tennant Health service. Prohibited activity includes attempting, assisting or encouraging any of the following:
Accessing accounts, systems, data or restricted materials without authorization.
Introducing malicious code, disrupting website operation, bypassing security or testing vulnerabilities without written authorization.
Using automated tools to scrape, harvest, copy or extract website content or personal information without permission.
Impersonating another person, submitting false information, infringing another party’s rights or using the website for unlawful, fraudulent or deceptive activity.
Tennant Health may restrict or suspend access when reasonably necessary to protect users, systems, intellectual property, legal rights or website availability.
Keep restricted resources and sign-in information secure
Some educational programs, owner resources, recordings or support materials may require registration, verified product ownership or an authorized account.
Provide current and accurate information when creating or maintaining an account.
Protect passwords, access links and verification credentials from unauthorized use or distribution.
Notify Tennant Health promptly if you reasonably believe an account, access link or restricted resource has been compromised.
Unless Tennant Health expressly authorizes otherwise, restricted access is personal to the eligible user and may not be sold, transferred, published or shared.
Information and services may develop over time
Tennant Health works to provide useful and accurate information. Website content may occasionally contain typographical, technical or other errors, and information may become outdated as products, education, events, availability or legal requirements change.
We may correct errors and update website information when reasonably necessary.
Website features may be interrupted for maintenance, security, provider outages or circumstances outside our control.
Product, price, event and availability information remains subject to confirmation before an order or registration is accepted.
If information appears incomplete or inconsistent, contact Tennant Health before relying on it for a purchase, registration or other important decision.
Clear Expectations Before You Purchase
Product availability, eligibility requirements, pricing, payment, shipping and order acceptance may depend on the product, purchaser and destination. Review the information provided during your purchase and contact Tennant Health whenever you need clarification.
Product information must be understood in context.
Product descriptions explain features, intended uses and educational concepts. They do not replace current instructions, safety information, contraindications or guidance provided with the applicable device.
BioTransducer®
The BioTransducer is presented as a general wellness technology within the Tennant Health system. Its information and educational materials should be considered together with current product instructions and safety guidance.
BioModulator®
The BioModulator is an FDA-accepted Class II electrostimulator for its cleared intended use related to pain relief. FDA acceptance applies to the device’s authorized intended use and should not be interpreted as approval of every statement, educational concept or potential application discussed by others.
Clinical eligibility and prescription decisions are independent.
When a prescription or provider authorization is required for the BioModulator, Tennant Health may help coordinate the administrative and communication steps needed to connect the purchaser with an independent licensed healthcare professional.
Provide the requested information
The purchaser may be asked to provide information reasonably necessary for an independent licensed provider to assess eligibility.
Independent provider review
The licensed provider—not Tennant Health—performs the applicable evaluation and makes the clinical or prescription decision.
Complete eligible next steps
If authorization is issued and all purchase requirements are satisfied, Tennant Health may proceed with the eligible order and fulfillment process.
Authorization is not guaranteed.
Scheduling, payment or participation in a device discussion does not guarantee that an independent provider will determine that a prescription is appropriate. Tennant Health does not direct, override or guarantee an independent provider’s decision.
Information connected with a provider-led workflow is handled using the privacy and communication safeguards applicable to that process. Please review the Tennant Health Privacy Policy for additional information.
An order is subject to review and acceptance.
Submitting an order or payment does not require Tennant Health to accept or fulfill the transaction. An order is accepted when Tennant Health confirms acceptance or begins fulfillment, subject to any remaining eligibility or authorization requirement.
Pricing and Charges
Prices, promotions, taxes, shipping charges and other applicable costs are presented during the purchase process. Tennant Health may correct genuine pricing or descriptive errors before accepting an order.
Payment Authorization
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges for the transaction.
Availability and Limits
Products, packages, promotions and quantities remain subject to availability. Tennant Health may reasonably limit quantities or decline orders involving suspected error, fraud, unauthorized resale or legal restrictions.
Order Changes or Cancellation
Contact Tennant Health promptly if an order needs to be changed or canceled. A request may not be possible after processing, provider authorization, shipment or another fulfillment step has begun.
Third-party financing
Financing may be offered through independent financing providers. Approval, rates, fees, payment schedules and credit decisions are determined by the financing provider and are governed by the agreement between you and that provider.
Shipping options depend on the product and destination.
Available delivery methods, estimated timing, charges and destination requirements are provided during the applicable purchase or fulfillment process.
Domestic Delivery
Delivery estimates are not guarantees. Carrier delays, weather, address issues, authorization requirements, inventory and other circumstances may affect fulfillment timing.
International Options
International customers are welcome to contact Tennant Health for available options. Product, regulatory, carrier, customs and destination requirements may affect how an international purchase can be completed.
Review delivery information promptly.
You are responsible for providing a complete and accurate delivery address and reviewing the shipment after arrival. Contact Tennant Health promptly regarding visible damage, missing items, an incorrect shipment or another delivery issue.
International taxes, customs duties, import requirements, forwarding charges and related responsibilities may vary by destination and arrangement. Contact Tennant Health before purchasing when you need help understanding available international options.
Clear Expectations Before You Purchase
Product availability, eligibility requirements, pricing, payment, shipping and order acceptance may depend on the product, purchaser and destination. Review the information provided during your purchase and contact Tennant Health whenever you need clarification.
Product information must be understood in context.
Product descriptions explain features, intended uses and educational concepts. They do not replace current instructions, safety information, contraindications or guidance provided with the applicable device.
BioTransducer®
The BioTransducer is presented as a general wellness technology within the Tennant Health system. Its information and educational materials should be considered together with current product instructions and safety guidance.
BioModulator®
The BioModulator is an FDA-accepted Class II electrostimulator for its cleared intended use related to pain relief. FDA acceptance applies to the device’s authorized intended use and should not be interpreted as approval of every statement, educational concept or potential application discussed by others.
Clinical eligibility and prescription decisions are independent.
When a prescription or provider authorization is required for the BioModulator, Tennant Health may help coordinate the administrative and communication steps needed to connect the purchaser with an independent licensed healthcare professional.
Provide the requested information
The purchaser may be asked to provide information reasonably necessary for an independent licensed provider to assess eligibility.
Independent provider review
The licensed provider—not Tennant Health—performs the applicable evaluation and makes the clinical or prescription decision.
Complete eligible next steps
If authorization is issued and all purchase requirements are satisfied, Tennant Health may proceed with the eligible order and fulfillment process.
Authorization is not guaranteed.
Scheduling, payment or participation in a device discussion does not guarantee that an independent provider will determine that a prescription is appropriate. Tennant Health does not direct, override or guarantee an independent provider’s decision.
Information connected with a provider-led workflow is handled using the privacy and communication safeguards applicable to that process. Please review the Tennant Health Privacy Policy for additional information.
An order is subject to review and acceptance.
Submitting an order or payment does not require Tennant Health to accept or fulfill the transaction. An order is accepted when Tennant Health confirms acceptance or begins fulfillment, subject to any remaining eligibility or authorization requirement.
Pricing and Charges
Prices, promotions, taxes, shipping charges and other applicable costs are presented during the purchase process. Tennant Health may correct genuine pricing or descriptive errors before accepting an order.
Payment Authorization
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges for the transaction.
Availability and Limits
Products, packages, promotions and quantities remain subject to availability. Tennant Health may reasonably limit quantities or decline orders involving suspected error, fraud, unauthorized resale or legal restrictions.
Order Changes or Cancellation
Contact Tennant Health promptly if an order needs to be changed or canceled. A request may not be possible after processing, provider authorization, shipment or another fulfillment step has begun.
Third-party financing
Financing may be offered through independent financing providers. Approval, rates, fees, payment schedules and credit decisions are determined by the financing provider and are governed by the agreement between you and that provider.
Shipping options depend on the product and destination.
Available delivery methods, estimated timing, charges and destination requirements are provided during the applicable purchase or fulfillment process.
Domestic Delivery
Delivery estimates are not guarantees. Carrier delays, weather, address issues, authorization requirements, inventory and other circumstances may affect fulfillment timing.
International Options
International customers are welcome to contact Tennant Health for available options. Product, regulatory, carrier, customs and destination requirements may affect how an international purchase can be completed.
Review delivery information promptly.
You are responsible for providing a complete and accurate delivery address and reviewing the shipment after arrival. Contact Tennant Health promptly regarding visible damage, missing items, an incorrect shipment or another delivery issue.
International taxes, customs duties, import requirements, forwarding charges and related responsibilities may vary by destination and arrangement. Contact Tennant Health before purchasing when you need help understanding available international options.
Use, Care and Support Throughout Ownership
Product ownership includes the responsibility to follow current instructions, observe safety information and use the appropriate support process when a device requires evaluation, warranty review, repair, return authorization or replacement consideration.
Follow Current Instructions
Use Tennant technology according to the instructions, safety information and owner education applicable to your device.
Observe Safety Requirements
Review contraindications and warnings before use, including restrictions involving implanted electronic devices.
Use Structured Support
Begin with Tennant Health support before sending a device, arranging service or assuming that a return has been authorized.
Responsible use begins with current guidance.
Product descriptions and general website information are not a substitute for the instructions, contraindications, warnings, maintenance guidance and owner education provided for the applicable device.
Use the technology as instructed
Follow current operating instructions and owner education. Do not use a device in a manner that conflicts with its intended use, contraindications, warnings or applicable law.
Review contraindications before use
Tennant technology is contraindicated for individuals with implanted electronic devices. Review all current safety information and consult an appropriate licensed healthcare professional when you have questions about suitability.
Do not alter or misuse the device
Unauthorized modification, disassembly, repair, misuse, improper storage or use with unapproved accessories may create safety risks and may affect warranty or service coverage.
Keep ownership information available
Retain your receipt, order information, serial number and applicable records. Tennant Health may request this information when confirming education access, warranty coverage or service options.
Current safety information controls.
If website content conflicts with the current instructions, contraindications or safety information supplied for your device, follow the current product-specific information and contact Tennant Health for clarification.
Current-generation devices include defined warranty periods.
Warranty coverage is reviewed using the applicable purchase information, device records, reported issue and product condition. Submitting a service request begins the review but does not by itself confirm coverage or authorize shipment.
BioTransducer®
One-year warrantyEligible warranty coverage is evaluated through the Tennant Health service-request process.
BioModulator®
Two-year warrantyEligible warranty coverage is evaluated through the Tennant Health service-request process.
Eligible in-warranty service
A device determined to qualify for warranty service will be repaired to like-new condition and returned without charges for the repair or return shipping.
Out-of-warranty service
If a device is outside its warranty period or the issue is not covered, Tennant Health will provide an available repair estimate. The current minimum service charge is $399.
Coverage requires evaluation.
Warranty periods do not mean every reported issue is automatically covered. Final coverage and service options are determined after Tennant Health reviews the relevant device, ownership and service information.
Submit your request before sending a device.
If a Tennant device needs technical evaluation, warranty review, repair or return processing, begin with the Tennant Devices Service Request. The support team will review your information and identify the appropriate next step.
Describe the device and issue
Provide your contact information, shipping address, device selection, serial number, purchase date, receipt and a clear description of the service need.
Allow Tennant Health to review it
The team reviews the submitted information to determine whether the next step involves troubleshooting, warranty review, repair evaluation or return processing.
Follow the return instructions
If shipment is required, Tennant Health will provide the applicable return authorization, packaging information, destination and next-step instructions.
Do not ship a device without instructions.
Submitting the service form does not itself authorize shipment, confirm warranty coverage or approve a return. Wait until the Tennant Health team provides the applicable instructions.
Previous-generation devices are accepted in any condition.
Tennant Health offers trade-in opportunities for qualifying previous-generation technology when upgrading to current Tennant technology. A device’s physical condition does not prevent it from being considered for the trade-in program.
Accepted in any physical condition
Working, nonworking, damaged or heavily used previous-generation devices may be accepted. Physical condition does not determine whether the device can be submitted for trade-in consideration.
Offer details are confirmed individually
Applicable trade-in value, qualifying device type, upgrade purchase, promotional terms, deadlines and instructions are confirmed as part of the current written offer.
Wait for trade-in instructions before shipping.
A preliminary conversation does not authorize shipment or finalize the applicable trade-in offer. Tennant Health will confirm the qualifying device, current offer and return instructions before the device is sent.
Learn, Participate and Respect Protected Resources
Tennant Health education is designed to build understanding through structured learning, owner resources and live experiences. Access to these materials is provided for the authorized participant and does not transfer ownership or permission to reproduce, teach, publish or resell protected content.
Structured Education
Public information introduces Tennant Health concepts, while detailed operation, settings, positioning and protocols remain within applicable owner education.
Live and Virtual Events
Event registrations may include additional terms addressing attendance, access, schedules, recordings, transfers, cancellations and participant conduct.
Protected Materials
Text, videos, protocols, presentations, graphics, trademarks, recordings and other original resources remain protected intellectual property.
Access is personal, limited and connected to eligibility.
Tennant Health may provide public education, purchaser orientation, owner education, protected protocols, Power Hours, recordings and continuing resources. Availability depends on the program, product ownership, registration and other stated qualifications.
Education access is not a transfer of ownership.
Purchasing a device, event or educational program does not transfer ownership of Tennant Health content or grant permission to reproduce, distribute, publish, teach or commercially use protected materials.
Each event may include specific registration terms.
Conferences, master classes, webinars, Tennant Talks, Power Hours and other programs may be offered in person, virtually or through recorded access. Review the information presented for the applicable event before registering.
Registration Terms
Registration may be subject to eligibility requirements, attendance format, pricing, promotional terms, transfer rules, access periods and cancellation or refund conditions displayed during registration.
Virtual Access and Replays
Virtual access links and replays are intended only for eligible registrants. Access may be limited to a stated period and may not be shared, rebroadcast, copied or posted publicly.
Schedule and Program Changes
Speakers, topics, timing, format, location and availability may change when reasonably necessary. Tennant Health will provide appropriate notice when a material event change affects registered participants.
Participant Conduct
Participants must act lawfully and respectfully and must not disrupt a program, interfere with others, record protected content without permission or misuse participant information.
Event recording and participation
Some Tennant Health events may be photographed, streamed or recorded. Event-specific notices will explain recording practices when applicable. Avoid sharing private or sensitive information in a public chat, open question-and-answer session or other area visible to participants.
Tennant Health materials remain protected.
The website and its associated materials contain intellectual property owned by or licensed to Tennant Health. Protection may include copyright, trademark, patent, trade-secret and other applicable rights.
Protected materials may include:
- Website copy, articles and educational explanations
- Videos, recordings, presentations and course materials
- Protocols, diagrams, graphics and downloadable resources
- Device designs, technology, software and documentation
- Product names, logos, trademarks and brand elements
- Event materials, photographs and original creative works
Without written authorization, you may not:
- Copy or republish substantial protected content
- Record, download or distribute restricted education
- Sell, sublicense or commercially exploit materials
- Present protected content as your own training program
- Remove ownership, copyright or trademark notices
- Use Tennant branding to imply unauthorized endorsement
Limited sharing does not create a broad license.
You may share an ordinary link to a public Tennant Health webpage for lawful, nonmisleading purposes. This does not authorize copying the page, extracting protected materials or using Tennant Health branding in a way that suggests sponsorship, certification or endorsement.
Share only information you are authorized to provide.
If you submit a question, review, testimonial, photograph, idea, suggestion or other material, you remain responsible for the content and for having the rights and permissions needed to provide it.
Questions and Support Communications
Information submitted for support or another specific request will be used to respond to that request and handled as described in the Privacy Policy.
Testimonials and Media
Tennant Health will request appropriate permission before publicly using an identifiable testimonial, image, recording or personal story beyond the purpose for which it was originally submitted.
Suggestions and Feedback
General ideas or feedback may be reviewed and used to improve Tennant Health products, education or services without creating a confidential, employment, partnership or compensation obligation.
Protect the privacy of others.
Do not submit another person’s confidential, identifying or health information unless you have appropriate authority and the information is reasonably necessary for the intended request.
Information, Experiences and Individual Responsibility
Tennant Health provides technology, education and support within defined roles. Understanding those roles helps distinguish educational information, independent clinical decisions, individual experiences and the responsibilities connected with using products and services.
Information is provided within an educational framework.
Clinical decisions remain with licensed professionals.
Applicable consumer protections remain in effect.
Tennant Health provides information about bioelectric concepts, polarity, voltage, technology, device ownership, education and responsible support pathways. General website content, educational programs and customer support are not individualized diagnosis, treatment or medical advice.
Educational information should not be used as a substitute for appropriate care from a qualified healthcare professional. Questions involving symptoms, diagnosis, treatment, medication or personal medical decisions should be directed to an appropriate licensed provider.
Independent licensed healthcare professionals are responsible for their own evaluations, medical advice, eligibility determinations and prescription decisions. Tennant Health does not control an independent provider’s professional judgment.
Tennant Health may facilitate administrative steps and HIPAA-compliant communication connected with a provider evaluation or BioModulator prescription authorization. This support does not establish a provider-patient relationship between you and Tennant Health and does not guarantee that a prescription will be authorized.
Individual experiences may differ. Tennant Health does not promise or guarantee that every person will experience a particular outcome from a product, educational resource, protocol, event, discussion or support service.
A testimonial, case history, personal report or description of another person’s experience reflects that individual experience. It should not be interpreted as a promise, prediction or guarantee of what another person will experience.
Tennant Health may link to or use independently operated platforms for scheduling, provider communication, payment, financing, event registration, video hosting, shipping, analytics and other services.
Those providers control their own systems and may have separate terms and privacy practices. A link, integration or reference does not mean Tennant Health controls or guarantees every third-party service, statement, availability or security practice.
Tennant Health works to maintain useful, accurate and accessible resources. Website content and services may occasionally be unavailable, delayed, incomplete or affected by maintenance, security needs, technical problems, third-party outages or circumstances beyond reasonable control.
Website information may be corrected or updated as products, education, events, technology and legal requirements develop. Confirm important purchase, registration or service information before relying on it.
Express product warranties are limited to the written warranty terms applicable to the product and purchase. Those express warranties are separate from general website content, educational materials and support communications.
To the fullest extent permitted by applicable law, website content and services are otherwise provided on an “as available” basis without additional warranties that are not expressly stated in writing. Nothing in these terms excludes an implied warranty or consumer protection that cannot legally be excluded.
The Additional Terms That Complete This Agreement
These provisions explain how our Privacy Policy connects with these terms, how electronic communications are handled, when terms may be updated and which general legal principles govern your relationship with Tennant Health.
Our Privacy Policy is part of these terms.
The Tennant Health Privacy Policy explains how personal information may be collected, used, disclosed, retained and protected when you interact with our website, products, education, events and support services.
General Tennant Health Interactions
Website inquiries, device discussions, purchases, education, events and customer-support communications are handled under the Privacy Policy and other applicable privacy and consumer-protection requirements.
Provider-Led Workflows
Information collected or handled as part of an independent licensed provider’s evaluation or prescription-authorization process may be protected under HIPAA and the requirements applicable to that clinical workflow.
Secure Communication Channels
Tennant Health uses privacy-conscious safeguards and HIPAA-compliant communication systems where appropriate. Follow the designated secure process whenever one is provided.
Your Privacy Choices
Depending on applicable law, you may have rights involving access, correction, deletion, portability, consent and certain opt-out choices, as described in the Privacy Policy.
Share information through the appropriate channel.
Do not send passwords, complete payment-card details, unnecessary medical records or other highly sensitive information through general email, text messages or standard website forms. Use a designated secure workflow when supplied.
Digital communications may support your interaction.
When you provide an email address or phone number, you authorize Tennant Health and applicable service providers to use those channels for communications connected with your inquiry, transaction, registration, account or requested service.
Email Communications
Email may be used for confirmations, receipts, account notices, support responses, event information, education updates and other communications connected with your interaction.
SMS Communications
When you provide applicable consent, text messages may include requested information, scheduling, service, event or marketing communications. Message and data rates may apply.
Electronic Records
Electronic confirmations, disclosures, notices and records may satisfy applicable written-communication requirements where permitted by law.
Communication Preferences
You may unsubscribe from marketing emails through the link in the message. For applicable SMS programs, reply STOP to opt out or HELP for assistance.
Some communications remain necessary.
Opting out of marketing does not prevent Tennant Health from sending nonpromotional communications reasonably necessary for an order, account, warranty, service request, safety matter, event registration or other existing relationship.
Updates will be identified by a revised effective date.
Tennant Health may revise these terms when our website, products, services, education, business practices or legal obligations change. The updated version will be posted on this page.
Updated terms are posted
The current version will be made available on this page with an updated effective date.
Additional notice when appropriate
If a material change requires additional notice, Tennant Health may provide it through the website, email or another appropriate communication method.
Future use follows the current terms
Your continued use after the effective date of a revised version is governed by that version, subject to applicable notice and consent requirements.
Existing transactions retain their applicable terms.
Changes to these general website terms do not automatically replace the specific written pricing, warranty, return, registration or other transaction terms already applicable to a completed purchase or registration unless legally permitted and appropriately communicated.
These provisions support a complete and workable agreement.
The following terms apply to the extent permitted by law and do not eliminate a consumer protection or remedy that cannot legally be waived.
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where another applicable law requires otherwise.
If a provision of these terms is found unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply where permitted by law.
A delay or failure to enforce a provision does not waive the right to enforce that provision or another provision later. A waiver is effective only when appropriately authorized and documented.
You may not transfer your rights or obligations under these terms without Tennant Health’s written consent. Tennant Health may assign these terms in connection with a lawful reorganization, merger, acquisition, asset transfer or similar business transaction.
These terms, together with the policies and any specific written terms applicable to your transaction, registration, warranty, program or service, form the agreement governing that interaction.
TERMS & CONDITIONS FAQ
Clear answers about using Tennant Health services
These frequently asked questions summarize important parts of the Terms & Conditions. If an answer conflicts with the complete Terms, the complete Terms control.
These Terms apply when you visit Tennant Health websites, use our online services, communicate with us, access educational materials or events, or purchase products and services from Tennant Health.
Certain purchases, programs, events or services may include additional written terms. Those additional terms become part of your agreement for the applicable transaction or service.
Yes. These Terms apply to purchases of the Tennant BioTransducer, Tennant BioModulator and other products or services offered by Tennant Health.
The specific pricing, payment, financing, shipping, return, warranty and service terms presented with your transaction also apply. If transaction-specific written terms differ from a general statement on the website, the more specific terms ordinarily govern that transaction.
No. When a prescription is required, the decision is made by an independent licensed healthcare professional using their own professional judgment.
Tennant Health may help coordinate administrative steps and HIPAA-compliant communications used in a provider-led authorization process. Participation in that process does not guarantee that a provider will issue an order or determine that a device is appropriate for you.
The Tennant BioModulator is an FDA-accepted Class II electrostimulator for its cleared intended use related to pain relief. This regulatory status does not mean that the FDA has evaluated or accepted every educational statement, wellness application or individual experience discussed by Tennant Health or its community.
Read the FDA DisclosureNo. Individual needs, health circumstances, responses and outcomes vary. Educational information, case histories and testimonials are shared to explain concepts or individual experiences; they are not promises that another person will experience the same result.
Tennant Health information is not a substitute for diagnosis, treatment or individualized guidance from a qualified healthcare professional.
Read the Medical DisclaimerWarranty coverage is confirmed during the service review. An eligible in-warranty device is repaired to like-new operating condition and returned without a repair charge or return shipping charge.
If a device is outside its warranty period, Tennant Health will provide a repair estimate before proceeding. The current minimum out-of-warranty service charge is $399 and may change as permitted by the applicable service terms.
No. Submitting a service request begins the review process; it does not authorize shipment, confirm warranty coverage or approve a repair.
Please wait until Tennant Health provides written return authorization and shipping instructions. Unapproved shipments may be delayed, refused or returned.
Begin a Service RequestYes. Tennant Health accepts applicable previous-generation devices in any physical condition for available trade-in opportunities. The device’s condition is not, by itself, an eligibility barrier.
The qualifying device type, current program, trade-in value, included products, deadlines and other offer terms are confirmed individually in writing. Do not ship a trade-in until Tennant Health provides instructions.
Discuss Upgrade and Trade-In OptionsAccess to owner education, paid programs, event materials and recordings is generally personal and nontransferable. Unless Tennant Health provides written authorization, protected content may not be copied, republished, resold, distributed, recorded or shared with people who have not been granted access.
Individual programs and events may include additional access, recording or participation rules presented during registration.
Tennant Health protects personal information under its Privacy Policy and applicable privacy and data-security requirements. When Tennant Health supports a provider-led prescription authorization process, relevant health information may be handled through HIPAA-compliant communication systems and workflows.
HIPAA does not automatically govern every website visit, product inquiry, educational interaction or direct communication with Tennant Health. The privacy rules that apply depend on the information, the parties involved and the purpose for which it is collected or exchanged.
Read the Privacy PolicyYes. Tennant Health may revise these Terms to reflect changes in services, practices, technology or legal requirements. The effective date displayed on the page identifies the current version.
When additional notice is legally required, Tennant Health will provide it through an appropriate method. Updated website Terms generally apply to future use and do not automatically replace the specific written terms of a previously completed transaction.